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NCR Corporation (NYSE: NCR) demonstrated how radio frequency
identification (RFID), a technology associated with the retail, manufacturing
and transportation sectors, can be used to make branch banking a more
personalized experience. NCR’s look at how RFID could change the way that
consumers bank is on display Oct. 11-12 at the annual RBC Financial Group
Applied Innovation Symposium in Toronto.
NCR’s new concept for the bank branch is the RFID Branch Portal, an
archway equipped with RFID readers that scan information from RFID microchips
embedded in a bank card, cell phone or personal digital assistant (PDA). With
this permission-based, in-branch service, a customer’s information could be sent
electronically to the branch-counter staff, branch manager or loans officer,
alerting them that a special customer has just entered the branch.
The NCR demonstrations also showcase the latest security features
for the automated teller machine (ATM). As Grossi explained, “In 2004, we
demonstrated how a cell phone equipped with an RFID chip could be used for
‘contactless’ communication with an ATM. In 2005, the focus was on how
biometric technologies like fingerprint recognition could provide an increased
dimension of security at the ATM. Today, we are connecting all the dots with a
fully loaded, highly secure Personas M Series 76 ATM that is equipped with a
broad range of fraud-prevention and security features.”
Featured on this enhanced ATM is a card reader that supports the
global EMV-certified chip-based card initiative, a new security standard aimed
at reducing counterfeit card fraud and card skimming. Other security features
include an integrated biometric (fingerprint recognition) device and NCR’s
award-winning Intelligent Fraud Detection (IFD) technology which can sense any
changes to the ATM environment. IFD reacts when a fraudulent device is added to
or removed from the ATM, immediately triggering alarms and real-time alerts,
even before any compromise has taken place. IFD is specially designed to
prevent criminals from successfully copying or trapping a card, trying to use
cameras to video the consumer’s personal identification number (PIN) or
attempting to trap the cash. Rounding out the latest security measures are PIN
pad privacy shields and customer privacy panels located on both sides of the
terminal.
Also on display is NCR’s enhanced suite of ATM security measures –
known as NCR Secure™ – unveiled earlier this year to help financial institutions
in their ongoing effort to maintain the security of the popular self-service
banking channel. NCR Secure is designed to help the industry anticipate, plan
and implement strategies to maintain consumer trust in the ATM channel. Based
on a holistic approach to ATM security, NCR Secure provides the broadest range
of fraud-fighting strategies, including NCR’s global security consultancy,
award-winning hardware and software technology and end-user strategies to
heighten consumer awareness of best practices.
