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According to NCR Managed
Services, German savings banks more often than not are outsourcing
the monitoring, analysis and repair of their self-service systems. The
outsourcing allows the banks to increase self-service availability while
creating additional room for improvement.
According to a news release from NCR,
over the last 12 months, NCR has signed more than 20 savings banks in Germany
for NCR’s Incident Management services. To date, NCR is overseeing more than
2,000 ATMs, cash recyclers and statement printers. The services provided by NCR
help financial institutions further develop their business and achieve a more
economical operation of their self-service systems.
“NCR Incident
Management allows the banks to increase the availability of their self-service
networks by around .5–1.5 percentage points to more than 98 percent,” said
Thomas Firatan, sales director Sparkassen with NCR GmbH. “This means that
self-service systems are available to customers for an additional hour or two
per system each week, where service would otherwise be refused due to empty
cassettes or preventable downtime. The banks profit doubly, both from increased
customer satisfaction and from additional transactions.”
In the
event of an error, NCR Incident Management triggers the system to automatically
generate a ticket, which would otherwise need to be done manually by an
employee. And using its approach to Incident Management, NCR proactively
monitors and analyzes the self-service networks of the different savings banks
in real time.
